Good morning, we’ve got a big problem – we’re losing customers because we can’t keep track of them amid the chaos of incoming calls. We need a really good system for handling all incoming calls, so that everything’s in one place: queues, call history and call distribution?
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Hello. Sometimes you run into problems where there isn’t a single specialised solution, but rather something custom-built. I can recommend this article https://www.mightycall.com/blog/best-inbound-call-center-software/ on incoming calls and call centres. It helped us a looooot with its call routing options.